Hawkrad Technology Services
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ENTERPRISE SUPPORT

The system runs.
And if it doesn't, we're here.

AI-assisted remote support, multilingual helpdesk, and dedicated onboarding for operations in Canada, Netherlands, Germany, and worldwide.

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<15 min AI first response
Canada 路 Netherlands 路 Germany
Secure & GDPR-aligned
EN 路 NL 路 DE 路 ES
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INTELLIGENT SUPPORT AGENTS

Support ecosystems that never sleep

We build custom AI support agents鈥攍ike AgroBot for AgroPro IA鈥攊ntegrated directly into your system's data pipeline to monitor operations and fix problems before they happen.

  • Smart ticket autocomplete (-70% admin time)
  • Real-time logs & telemetry scanning
  • Proactive warning alerts in natural language
  • Multilingual support: EN, ES, NL, DE, PT
HAWKRAD SYSTEM DIAGNOSTICS
> Session started 路 Node: HK-CLOUD-16
[INFO] Scanning active data streams...
[SCAN] Monitoring API load balance.
⚠ WARNING: High memory allocation on database node.
✗ DIAGNOSIS: Memory leak in query cache buffer.
⚙ ACTION: Flush cache & scale storage.
✓ Diagnostic completed in 00:00:04
> Ticket AP-784013 auto-created.
> Network Operations notified 路 ETA: <15 min
SUPPORT PLANS

Choose the right level
of support

From self-service AI agents to dedicated engineering support, we keep your enterprise running.

AI Self-Service

AI Self-Service

Included with licenses

  • Unlimited AI agent queries 24/7
  • Basic dashboard diagnostics
  • Helpdesk ticket portal
  • 48 business hours response SLA
Contact the Team
Priority Support

Priority Support

For active operations

  • Everything in AI Self-Service, plus:
  • Guaranteed response <4 hours
  • Remote cloud diagnostics & calibration
  • Named support engineer
  • Monthly performance reports
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Dedicated Enterprise

Dedicated Enterprise

Cooperatives and global enterprises

  • Everything in Priority Support, plus:
  • 24/7 hotline with <1-hour SLA
  • Custom SAP / Odoo ERP integrations
  • Legacy data migrations
  • Dedicated Slack/Teams channel
Talk to the Team
PLAN COMPARISON

Side by side

Feature Self-Service Priority Enterprise
AI Support Agent -- unlimited queries
Helpdesk ticket portal
First response SLA48 h<4 h<1 h
Named support engineer
Remote cloud calibration & fixes
ERP custom integration (SAP/Odoo)
Custom data migrations
24/7 hotline support
HOW IT WORKS

From alert to resolved
in minutes

Hawkrad's automated diagnostics pipeline ensures bugs are detected and routed instantly to the right team.

1

Anomaly detected

Systems telemetry or API error rates trigger automatic alerts. AI diagnoses the most probable root cause.

<1 min 路 Automatic
2

Ticket routed

A helpdesk ticket is auto-created with diagnostic logs attached and assigned to your support team queue.

Instant 路 Automatic
3

Resolution & verification

Engineers solve the issue remotely. Continuous telemetry confirms operational metrics return to normal.

<4 h (Priority) 路 <1 h (Enterprise)
Systems operations desk
GLOBAL COVERAGE

Multilingual support across time zones

Native languages and local SLA agreements where your company operates.

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Canada

EST/PST 路 English 路 Enterprise support

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Netherlands

CET 路 Dutch 路 European sales & support

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Germany

CET 路 German 路 Technical hub

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Belgium

CET 路 French & Dutch

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Colombia

COT 路 Spanish 路 Development team

馃寪
Global Remote

24/7 coverage 路 All time zones

Sunset sky

Need a custom support agreement?

Tell us about your active operations, machines, or platforms, and we'll design a customized SLA plan.

Request custom support agreement Back to Homepage